School Uniform - Frequently Asked Questions!
Q - When do we need to place our order for Back to School in September?
A - Orders need to be placed at least 3/4 weeks before Back to School to guarantee your order will be ready in time.
Q - When is your cut off date for gaurenteed Back to School orders?
A - Cut off is August 12th 2024 - any orders placed after this date will not be 100% gaurenteed for Back to School but we will always try our best to have all orders are ready in time.
Q - How can I place my school uniform order?
A - You are welcome to order online or in store - if you are unsure on sizing then do come into store or drop us an email and we can help - please be aware that if coming to store July onwards then you will likely need to queue as we get extremely busy so please do allow some time when coming by.
Q - When can I come to store?
A - We are open Monday-Thursday 9am-5pm - you can come anytime and do not need an appointment - our store front is closed Friday-Sunday.
Q - If I order online can I still collect from store?
A - Yes of course - at the checkout you will be asked whether you want to collect, if you do then select the box and it will then remove the postage.
Q - If I order online for collection, can I come down to collect straight away?
A - Unfortunately not, please wait for us to contact you to let you know your items are ready before coming down to collect - although lots of items are kept in stock ready to go, others do have to have logos added on so cannot always be collected on the same day as you place your order and we also need time to allocate orders as the summer months are very busy.
Q - Can I call to place an order?
A - You can if you can't order in store or online however we do get inundated in the summer months so it's much easier for us if orders can be placed online, in-store or even via email - if emailing, please allow 24hrs for us to get back to you and confirm the order.
Q - Can I just come to store and pick up what I need there and then?
A - Generally items for schools other than Maltings and Rickstones are made to order so you will need to place your order in store or online and we will then let you know once your order is complete - we deal with many schools who have many items on their uniform lists so we do not always have everything readily available on the shelf especially in the summer months.
Q - How can I get an update on my order?
A - Please drop us an email sales@personalise-uk.co.uk and one of us will get back to you with an update within 24hrs - we are extemely busy in the summer months so please avoid calling to chase an order where possible.
Q - Can I come into store with my child/children to try items on for size?
A - Yes of course, you can come down anytime Monday-Thursday 9.00am - 5pm and we can help size up with you.
Q - Do we need an appointment to come and try on items/place an order?
A - No, you can come down anytime Monday-Thursday 9.00am - 5pm - if for any reason your child needs a quieter time to try on uniform then please email us sales@personalise-uk.co.uk so that we can help you with this.
Q - I’m not sure on the sizes I need, can you advise me?
A - If you are unsure on sizes then we’d suggest that you come down to store and we can help you decide on the sizes you’ll need - you can measure at home and order online but if you do need to change items then we ask you to email us before coming to store so that we can sort this in advance - if you are ordering close to Back to School then we’d suggest coming down to store to make sure you are sorted in time for September.
Q - Can I change/exchange items once purchased?
A - Yes for most school uniform items they can be changed/exchanged as long as any labels/packaging that came with the item(s) are still intact - please do contact us before coming to store to change any items as if we do not have what you need on the shelf it will save you a journey - if you contact us first then we can sort getting what you need put aside and will let you know when you can come down to change over.
Q - Are you open on Saturdays?
A - We aren't, however we do sometimes open on Saturdays closer to Back to School so check our social media pages as we will pop any opening time changes on both Facebook and Instagram.
Q - Do you add school logos to our own items?
A - Yes - if we have the schools logo on file and have permission to add it to your own items then we can do this at a cost of £4.75 per item.
The school's that currently allow this service are - Templars Academy, Hatfield Peverel Infants, St Andrews Hatfield Peverel, Chipping Hill Primary, Powers Hall Academy, Silver End Academy, Kelvedon St Mary's, Cressing Primary, Terling Primary, Holy Family, Rivenhall Primary and Chatten Free School.
Q - Do you sell school trousers, skirts, shirts/blouses etc?
A - Yes we do - please go to School Shop and select Shool Wear to see what options we offer - you can always come into store if you are struggling to find items elsewhere and we’ll be happy to help.
Q - Do you offer an alterations service?
A - We don’t unfortunately - you would need to look for a local dry cleaner/seamstress - one we can recommend locally is Thimbles Alterations.
